Job Introduction
- Are you an experienced Parts Advisor looking for a new challenge?
- Are you someone who has a passion for delivering an excellent customer experience?
Then this could be the perfect opportunity for you!
We currently have an opportunity for an experienced Parts Advisor to join our busy team, at Parts4TailLifts, based in Hull.
You will be responsible for handling online and telephone sales enquiries from customers, identifying parts numbers required and processing through to invoicing and delivery whilst ensuring that all customers are informed of any parts promotions, maximising sales opportunities.
Working as part of a small team you will ensure that all procedures and processes are followed and actioned correctly, and that the department is adequately staffed at all times.
Key Accountabilities:
- To answer telephone calls within five rings and dealing with subsequent customers enquiries in a professional and efficient manner.
- To accurately identify all parts required, ensuring customers are informed of any parts promotions and to maximise selling opportunities.
- To process customer orders in line with specified procedures
- To collect monies owed from customers, if required, using approved procedures and ensuring each payment is receipted.
- To locate ‘non-stocked’ items from various suppliers to meet customer needs.
Successful candidates must have experience within a similar role, in a motor factor or main dealer environment, be computer literate and hold a full UK current driving licence.
Successful candidates must:
- Have previous experience, as a Parts Advisor, in a dealership or motor factor environment
- Show excellent communication & organisational skills
- Demonstrate a strong customer focus and a flexible approach to business needs
- Have an ability to demonstrate effective time management.
- Demonstrate a great team player mentality
Experience of tail lift systems or commercial vehicles would be desirable, as would experience of Kerridge KeyLoop, but not essential as training can be offered to the right candidate.
What’s in it for you?
From day 1 you will have access to a comprehensive benefits package including:
- 31 days holiday per year (inclusive of Bank Holidays) rising to 33 upon 5 calendar years service
- Christmas Bonus scheme
- Life Assurance
- Colleague Auto-enrolment Pension Scheme with employer contribution.
- Employee Assistance Programme
- Discounted Healthcare schemes.
- Retail discounts saving £££'s at high street stores, health & beauty, going out, travel and much more.
- Family & Friends Discounted Car Purchase Schemes.
Humberside Tail Lifts (Parts4TailLifts) is one of the UK’s leading tail lift and shutter door specialists, offering all make of parts for tail lifts and a reliable 24hr breakdown and mobile repair service throughout Yorkshire, Nottinghamshire & Lincolnshire. We also offer expert impartial advice on the best products that most suit your needs along with the supply and fitting of all makes of tail lifts and shutter doors.
Part of Motus Vehicle Solutions, a division of Motus Group (UK) Ltd, with two specialist commercial vehicle body shops and further interests in ‘all makes’ parts operations, and commercial vehicle tail lift equipment installation, parts, service and training, we offer a wide range of aftermarket support services to the LCV and HGV industries and fleet operators.
We pride ourselves on our customer focused approach and finding the right solutions for our customers’ needs.
