Job Introduction
We currently have an exciting new opportunity for an experienced Parts Advisor, based at our main site in Oldbury and reporting directly to the General Manager.
You will be responsible for both face-to-face and telephone sales enquires, from customers, identifying parts numbers required and processing through to invoicing and delivery whilst ensuring that all customers are informed of any parts promotions, maximising sales opportunities. In addition you will also be responsible for locating any ‘non-stocked’ items from various suppliers to meet our customers’ needs.
Working as part of a small team you will ensure that all procedures and processes are followed and actioned correctly, and that the department is adequately staffed at all times.
Key Accountabilities:
- To answer telephone calls within five rings and dealing with subsequent customers enquiries in a professional and efficient manner.
- To ensure the customers are informed of any parts promotions and to maximise selling opportunities.
- To locate ‘non-stocked’ items from various suppliers to meet customer needs.
- To check all items delivered and collected correspond to relevant paperwork, and produce all invoices/ returns notes correctly in accordance with audit requirements by the end of each day.
- To collect monies owed from customers, using approved procedures and ensuring each payment is receipted.
Successful candidates must have experience within a similar role, in a motor factor or main dealer environment, be computer literate and hold a full UK current driving licence.
Knowledge of commercial vehicles would be a distinct advantage, as would be experience of Kerridge.
What’s in it for you?
From day 1 you will have access to a comprehensive benefits package including:
- 31 days holiday per year (inclusive of Bank Holidays) rising to 33 on celebration of 5 years’ service.
- Life Assurance.
- Colleague Auto-enrolment Pension Scheme with employer contribution.
- Employee Assistance Programme
- Discounted Healthcare schemes.
- Retail discounts saving £££'s at high street stores, health & beauty, going out, travel and much more.
- Family & Friends Discounted Car Scheme.
TTE is one of the UK's leading suppliers of HGV spare parts for all major European trucks, buses, vans and trailers. We have been providing all makes commercial vehicle parts for over 30 years and believe in providing a first class service to all our customers.
TTE is part of Motus Vehicle Solutions, a division of Motus Group (UK) Ltd, offering a wide range of aftermarket support services to the LCV and HGV industries and fleet operators. From van conversions and bodybuilding, tail lift supply, training, parts and distribution and ‘all makes’ commercial vehicle parts, we pride ourselves on our customer focused approach and finding the right solutions for our customers’ needs.
